A note from Drusillas MD

 

'Hi Everyone,

 

I hope you are all taking care of yourselves and those around you in these unusual and concerning times. I wanted to let you know that we remain open, but not quite as usual. We have had to make some important commercial decisions, so the following changes to our usual facilities will be in operation from tomorrow; the zoo, play areas and rides will all be open but we will close all retail and catering outlets with the exception of Mungo’s Trading Post, Explorers Café and Amazon Adventure. Some, but not all, of our rides will be running on rotation and all of our additional attractions, such as Panning for Gold, will be closed. The Zoo and walk through enclosures will remain open, but we won’t be holding any keeper talks at feeding times. Ironically our new attraction Jurassic Jungle is coming in ahead of time and will be open from this weekend – with just some final touches to complete next week.

 

For the moment we will still be running all Close Encounter and Keeper for the Day experiences, but we will of course help you rearrange your booking should you need to cancel or in the event we have to close. The same will apply for all other types of advanced bookings and tickets.

 

To reflect our limited services, we will be charging half price entry at the gate as of tomorrow (Wednesday 18th). It is important to take each day as it comes so we advise against booking tickets online and only purchasing tickets at the gate. We also don’t currently have a system in place to offer half price tickets online, so please be aware if you do decide to book online these will not be at a discounted rate.

 

Many of you may be concerned about your memberships, so I would like to alleviate some of your worries. In the event we have to close, we will extend your membership for the number of days or weeks we are shut. If your renewal period is coming up in the next few weeks, we will honour the renewal discount for as long as we are operating under these restricted measures.

 

We’ve been rigorously following the advice and recommendations of Public Health England and the World Health Organisation over the past few weeks. We have stepped up our already high standards of cleaning, particularly targeting contact points and we are ensuring all staff wash or sanitise their hands even more frequently than usual. You can also find sanitisers and hand soap readily available around the Park.

 

We will be keeping Explorers Café open but distancing the tables to allow you all an extra degree of separation. We are also asking everyone to be mindful of others and to maintain a reasonable distance when entering the Park or waiting for a ride.

 

We will continue to do our best to keep you smiling and provide respite from anxieties. We will adapt and evolve our policies as the situation changes.

 

Thank you for your loyal and continued support. Please take care and look after yourselves, your friends and your families. 

 

With very best wishes,

 

Laurence Smith 

Managing Director'

 

 

 

(article written in 2020)